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Online Trading
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Privacy and Security
Safeguarding your information is a shared responsibility

Our security procedures and Code of Ethics ensure utmost confidentiality at all times of the information you entrusted to us. However, you also play an important role in keeping this information secure. Browse through the tabs below to find what you can do.

Online Trading Security
Protect your information at all times

You have to protect your information at all times be it over the internet or during your normal trading activities by simply following these tips.

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Protect your Password and Personal Information

 
  • Do not use passwords that are easy to guess, e.g. your name, your date of birth, your telephone number(s), etc.
  • Use a combination of upper and lower case letters as well as numbers.
  • Do not use share your password with anyone and do not use the same password for other websites.
  • Change your password frequently and never write it down.
  • Always log into Internet Trading via our sites at the following addresses: www.emiratesnbdcapital.com.sa and not through other links.
  • Avoid logging into Internet Trading from Internet Cafes, Libraries or public sites.
  • Always close the window once you have logged out of your Internet Trading session.
  • Important: No one at Emirates NBD will ever ask you for your internet trading password. If someone does ask you for it, they do not represent Emirates NBD Capital KSA and you should not under any circumstance provide this information
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Protect your Computer and Internet session

 
  • Never share your computer.
  • Use a password on your PC to prevent unauthorised access to your information.
  • Be wary of opening email messages from untrustworthy sources, especially if they contain attachments.
  • Do not reply to emails that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you in disclosing sensitive personal information.
  • Use personal firewalls and anti-virus software.
  • Avoid downloading software such as screen savers, desktop themes, games, and other executable type programs from websites that are obscure or unidentifiable. These programs may contain Trojan viruses that would enable hackers to monitor or take over your PC.
  • Disable all unnecessary services running on your computer.
  • Always verify that the site is the genuine Emirates NBD site.
  • Do not leave your internet trading session unattended at any time.
  • Before you start your internet trading session, ensure that all other internet sessions are closed. If your internet trading session is open we recommend that you do not open other internet browsers at the same time.
  • Please contact our Customer Care on +966 11 299 3999 in case you receive fraudulent emails or require any assistance using our Internet Trading service.

Reporting Fraud
You have been a victim of fraud

Here's what you can do if you have been a victim of fraud.

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Reporting Fraud

 

Here's what you can do if you have been a victim of fraud

  • Contact Emirates NBD Capital KSA immediately to ensure the following are done:
    • Access to your accounts can be protected
    • Online Trading Passwords changed
    • Review all recent transactions on your accounts. Additionally, ensure that no one has requested an address change, title change, PIN change.
  • Maintain a written chronology of what happened, what was lost, and the steps you took to report the incident to the various sources. Be sure to record the date, time, contact telephone number, person you talked to, and any relevant report or reference number and instructions.
  • For further information or queries, please call +966 11 299 3999
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